Refund Policy

We want you to be satisfied with your subscription. Here is how refunds work and how to request one.

Last updated: February 2025

1. Overview

Full Technologies (“we,” “us,” or “our”) offers Premium IPTV as a digital subscription service. Because the Service is delivered electronically and can be used immediately after purchase, we apply a fair and clear refund policy. This Refund Policy explains when you may be eligible for a refund, how to request one, and how we process refunds.

2. Eligibility for Refunds

You may be eligible for a refund in the following situations:

  • First-time subscription: If you are a first-time subscriber and request a refund within 14 calendar days of the initial purchase date, we will evaluate your request. We encourage you to try our free trial before committing to a paid plan.
  • Service failure: If the Service was not provided or was substantially unavailable through no fault of your own (e.g. prolonged technical failure on our side), we may offer a full or partial refund or credit.
  • Billing error: If you were charged in error (e.g. duplicate charge, wrong amount), we will refund the erroneous amount once verified.

Refunds are granted at our discretion and subject to the conditions below. We are not obligated to refund in cases of misuse, violation of our Terms of Service, or after the eligibility period has passed.

3. Non-Refundable Situations

Refunds are generally not available in the following cases:

  • Requests made more than 14 days after the purchase date (for first-time subscriptions)
  • Renewals of an existing subscription (you may cancel before the renewal date to avoid future charges)
  • Change of mind after having used the Service for a significant period
  • Failure to meet system or device requirements that were stated before purchase
  • Account suspension or termination due to breach of our Terms of Service
  • Partial refunds for unused time on a subscription (subscriptions are sold as fixed periods, e.g. 1 month, 3 months, 12 months)

Where required by applicable consumer law (e.g. in the European Union or other jurisdictions), we will comply with mandatory refund rights (e.g. 14-day withdrawal right for distance contracts). This policy does not limit such statutory rights.

4. How to Request a Refund

To request a refund:

  1. Contact our support team as soon as possible within the eligibility period (ideally within 14 days of purchase for first-time refunds).
  2. Use our support ticket system or email info@fulltechnologies.net.
  3. Include your registered email address, order or transaction reference (if available), and a brief reason for the refund request.
  4. We may ask for additional information to verify your identity and the transaction.

We will review your request and respond typically within 5–7 business days. If your refund is approved, we will process it as described below.

5. Refund Processing

Approved refunds will be credited using the same payment method used for the original purchase, unless otherwise required by law or agreed with you. Processing times depend on your bank or payment provider:

  • Credit/debit cards: typically 5–10 business days after we initiate the refund
  • Other methods: may take longer; we will inform you of the expected timeframe when possible

Refunds are issued in the original currency of the transaction. We do not charge a restocking or processing fee for approved refunds. If your account is refunded, your access to the Service may be revoked in line with the refunded period.

6. Cancellation of Subscription

Cancelling your subscription stops future renewals; it does not automatically trigger a refund for the current billing period. If you wish to cancel and believe you are eligible for a refund for the current period, you must submit a separate refund request as described above. To avoid being charged at renewal, cancel before the next billing date through your client area or by contacting support.

7. Chargebacks

If you dispute a charge with your bank or card issuer (chargeback) without first contacting us, we may suspend your account and dispute the chargeback with evidence of service delivery and our Refund Policy. We encourage you to contact us first so we can resolve the issue directly.

8. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Material changes may be communicated via email or a notice on our website. Your continued use of the Service after changes constitutes acceptance of the updated policy. Refund requests are evaluated under the policy in effect at the time of your purchase, unless otherwise required by law.

9. Contact

For refund requests or questions about this policy, contact us at info@fulltechnologies.net or through our support portal. We are here to help and will respond as quickly as possible.